Política de reembolso

RETURN POLICY

Last updated February 25, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@advancedhydrogardens.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Advanced Hydro Gardens

4960 NW 165 Street B-4  

Miami, FL 33014  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.

 

EXCEPTIONS    

The following items cannot be returned:

 

•     Used Items  

 

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

•        A 10% restocking fee will be charged for all returns in excess of $100.00.     
•        Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

support@advancedhydrogardens.com

This return policy was created using Termly’s Return and Refund Policy Generator.